Warranty Policy

ZKTeco

ZKTeco provides One (1) Year Limited Hardware Warranty-Worldwide to authorize clients of ZKTeco as follows:

• ZKTeco warrantees all the hardware products to be free from manufacturing defects. It also warrants this ZKTeco-branded hardware product against defects in materials and workmanship that result in a material deviation from the applicable published ZKTeco technical specifications or customized specifications for that particular client (“Hardware system failure”).  
• If a hardware defect arises and a valid claim is received within the Warranty period, ZKTeco will repair or replace such product hardware within 15 working days on receipt of the failed hardware. The hardware product must be shipped to ZKTeco and the shipping cost must be pre-paid and ZKTeco is not liable for any kind of shipping cost.
• In the event of repair/replacement of any part(s) of the unit, this warranty will thereafter continue and remain in force only for the unexpired period of the warranty or 60 days, whichever is greater. The time taken for repair and in transit, whether under the warranty or otherwise, shall not be excluded from the warranty period.

Warranty Start Date

All ZKTeco warranties are effective from the date of Commercial Invoice or Tax Invoice or 30 days from the date of shipment, whichever occurs first. All warranty claims must be submitted before the expiration date of the warranty term.

Warranty Coverage

This warranty will only be upheld upon the proper use of the ZKTeco hardware and shall not apply:

• If the hardware has been modified without ZKTeco’s written approval,
• If the serial number of hardware has been removed/altered,
• If the product(s) has been damaged or impaired in any ways, including but not limited to lightning, abnormal voltage, water or malicious damage. This warranty is in lieu of all other rights, conditions and warranties.

ZKTeco makes no warranties or representations, either express or imply, with respect to its products or documentation, including their quality, performance, merchant-ability, or fitness for a particular purpose.

Under no circumstances will ZKTeco be liable for direct, indirect, special, incidental or consequential damages arising out of the use of or inability to use our products or documentation, even if advised of the possibility of such damages.

ZKTeco is not responsible for any costs, including, but not limited to, those incurred as a result of lost profits or revenue, loss of data, cost of losses.

ZKTeco will also not be liable for any personal injury or death because of the use of our products, directly or indirectly.

Warranty Claim

Below are the information and procedures laid down by ZKTeco for handling repair of hardware products, which are subject to ZKTeco’s terms of the Warranty Policy.

Repair of products under warranty.

All products returned for repair within the warranty period will be repaired or exchanged free of charge provided:

• The product(s) are returned to Company within the warranty period.
• Provided that on ZKTeco’s inspection of returned products that the defect is not a result of accident, misuse, neglect, alteration, water damage, lightning damage, voltage surge damage or other improper use.

Non-warranty repair or exchange of products.

Products returned for repair are only available for devices which are still in production, but not for the discontinued products and provided that the cost of repair does not exceed the cost of replacement. In the case where a product cannot be repaired it will be returned to the customer at their expense detailing the reasons for this action. For repairs outside of warranty a standard minimum booking charge per unit will be levied as set forth in the price schedule contained in this document. The ZKTeco staff will send the customer a quotation on the cost of the parts that need to be replaced and then will seek written authorization and a purchase order number to proceed with the repair prior to the repair being completed.

Procedure for returning products for repair.

Prior to returning any product for a repair, the customer must complete a Repair Fault Report obtained from ZKTeco or a self-generated fault report from the customer themselves. The Company will not accept the return of any product for a repair without this form. This form must contain a detailed explanation of the fault including the circumstances and environment the fault occurred in. An extra fault-finding charge will be levied if the “Repair Fault Report” form is not submitted with the repairs.

Shipping

The hardware product must be couriered to and from the ZKTeco office and the shipping cost must be pre-paid and is not the responsibility of ZKTeco.

Insurance

The customer should ensure that the consignment is correctly insured whilst in transit to the ZKTeco offices. ZKTeco assumes no liability for loss or damages to a product during transit.

Product configuration

Products returned for repair or exchange will be upgraded to the latest product build revision unless otherwise previously agreed upon in writing. The Company reserves the right to refuse to repair or exchange any product that has been modified in any way from the original product specification. ZKTeco shall not be responsible for damages or loss of data contained in the product, which has been added by the customer to a product returned for repair.

Charges for repair

As previously mentioned, if charges are applicable, the customer must submit a purchase order number that accompanies the signed quotation sent by the ZKTeco staff for the applicable repairs. The customer must prepay all shipment charges to and from the ZKTeco offices, including insurance charges.

D-Link

D-Link India provides limited warranty for its product only to the person or entity
that originally purchased the product from D-Link or its authorized reseller or
distributor. D-Link India will fulfill the warranty obligations according to the local
warranty policy of the country where you purchased the D-Link product.
The warranty period starts on the date of purchase from D-Link India or its
authorized reseller or distributor. You may be required to provide a proof of
purchase as a condition of receiving a warranty service. Your sales or delivery
receipt, showing the date of purchase of the product, is your proof of purchase.
You are entitled to warranty service if required within the warranty period under
the terms and conditions of this document. There is no international warranty

for these products. The warranty periods stated in this table supersede and
replace the warranty periods stated in the user’s manuals for relevant products.
Non-Applicability:
The Limited Warranty provided hereunder for Hardware and Software portions of DLink’s products will not be applied to and does not cover any products sold late from
Distributors, Resellers, any refurbished product and any product purchased through
the inventory clearance or liquidation sale or other sales in which D-Link, the sellers,
or the liquidators expressly disclaim their warranty obligation pertaining to the
product and in that case, the product is being sold “As-Is” without any warranty
whatsoever including, without limitation, the Limited Warranty as described herein,
notwithstanding anything stated herein to the contrary.

Dahua

Limited Hardware Warranty

Dahua Technology USA Inc. (“Dahua”) warrants to the original purchaser, but only if the original purchaser is a U.S.- or Canada-based Dahua-authorized distributor (“Distributor”), that any new Dahua-branded hardware product (“Product”) purchased directly from Dahua will be free from defects in material and workmanship, when given normal, intended, and proper usage, for the applicable Standard Warranty Period set forth in the table below. All warranty periods begin on the date of Product shipment by Distributor to the dealer, systems integrator, reseller, or other third-party customer of Distributor (‘Dealer”), or the Dealer’s designee. To the extent the Product is resold by Distributor directly to a Dealer that is a participant in Dahua’s All-Star Partner Program, the All-Star Warranty Period will apply to that Product in lieu of the Standard Warranty Period.

Product Line or Category1 Standard Warranty Period All-Star Warranty Period
Recorder (Excludes HDD Drives) 3 Year Repair (W/O Charge) 5 Year Repair (W/O Charge)
HDD Drives 3 Year Repair (W/O Charge) 3 Year Repair (W/O Charge)
Cameras, PTZ Cameras & Thermal Cameras 3 Year Repair (W/O Charge) 5 Year Repair (W/O Charge)
Camera Accessories (Excluding Power Supply) 3 Year Repair (W/O Charge) 5 Year Repair (W/O Charge)
Switches 3 Year Repair (W/O Charge) 5 Year Repair (W/O Charge)
Power Supply 2 Year Repair (W/O Charge) 2 Year Repair (W/O Charge)
LPR 2 Year Repair (W/O Charge) 4 Year Repair (W/O Charge)
Intercom/Access Control 2 Year Repair (W/O Charge) 4 Year Repair (W/O Charge)
Monitors 1 Year Repair (W/O Charge) 1 Year Repair (W/O Charge)
Thermal Temperature Monitoring Solution2 (applies to JQ-D70Z blackbody, DH-TPC-BF3221-T camera, DH-TPC-BF5421-T camera) 1 Year Repair (W/O Charge) no CRT 1 Year Repair (W/O Charge) no CRT
Standard Warranty Periods and All-Star Warranty Periods do not apply to moving parts, belts, motors, fans, wiper blades, or removable flash memory in any Product. The applicable warranty period for these items is one (1) year.
For thermal temperature monitoring solution, return for credit (CRT) will not be applied.
Process. To obtain warranty service, Distributor must provide to Dahua within the applicable warranty period (a) a valid form of bill of sale or receipt substantiating the fact and date of sale to Dealer, and (b) shipping documentation or records to substantiate the date of shipment to Dealer (or its designee). Distributor must promptly notify Dahua of any known warranty claims and cooperate in any claim investigation. Distributor must initiate all warranty claims using Dahua’s the RMA process set out below.

Repair or Replacement. During the applicable warranty period, Dahua will, in its sole discretion, either (a) repair the defective Product using new or refurbished parts, or (b) provide a same-model replacement (or if discontinued and unavailable, a materially equivalent or better model). This is Dahua’s sole and exclusive liability under this Limited Hardware Warranty, and Distributor’s sole remedy. Repaired and replacement Products will be warranted under the terms of this Limited Hardware Warranty for the remainder of the original warranty period or ninety (90) days from the date of shipment to Dealer (or its designee), whichever is longer. Any replaced product or part becomes Dahua’s property.

Exclusions. This Limited Hardware Warranty is contingent upon proper warehousing, shipment, and normal use of the Product, and will not apply if (a) the original Product identification markings (trademark, serial number, or model number) have been altered, defaced, or removed; (b) the Product has been modified or altered other than by Dahua; (c) the Product was installed other than in strict accordance with the user manual instructions other than by Dahua; (d) the Product was subject to faulty repair or maintenance other than by Dahua; (e) the Product was used for a purpose for which it was not designed or intended; (f) the Product was subjected to misuse, abuse, or negligence; (g) the Product was subjected to operating conditions (e.g., atmospheric, moisture, or humidity) outside of acceptable conditions specified in the user manual; (h) the Product was subjected to electrical short circuits or transients, accident, fire, flood, or other acts of God; or (i) the Product was purchased by Distributor from a person or entity other than Dahua. This Limited Hardware Warranty does not apply to demonstration Products and certain incentive- or specially-priced Products, all of which are sold or provided by Dahua “AS IS” without any warranty. This Limited Hardware Warranty does not include, and Dahua does not provide, any data recovery services. DAHUA STRONGLY RECOMMENDS THAT DEALERS OR END USERS BACK UP PRODUCT DATA PRIOR TO SUBMITTING ANY PRODUCT FOR WARRANTY SERVICE, AND DISTRIBUTOR IS RESPONSIBLE FOR COMMUNCATING THIS RECOMMENDATION TO DEALERS AND END USERS.

Non-Transferable. This Limited Hardware Warranty is specific to the Distributor and may not be transferred or assigned. Any attempted transfer or assignment will be null and void and will not be recognized by Dahua.

No Software or Consumables Warranty. This Limited Hardware Warranty does not extend to firmware or software accompanying, included with, or embedded in the Products (“Software”) or consumables, including, without limitation, fuses and batteries. ALL SOFTWARE AND CONSUMABLES ARE PROVIDED “AS IS.” DAHUA DOES NOT GUARANTEE THAT ANY SOFTWARE WILL BE ERROR-FREE OR FUNCTION WITHOUT INTERRUPTION.

Disclaimers. THIS LIMITED HARDWARE WARRANTY IS IN LIEU OF ANY OTHER WARRANTY, WHETHER EXPRESS OR IMPLIED, WRITTEN OR ORAL, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE OR PURPOSE, OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE. WITHOUT LIMITING THE PRECEDING SENTENCE, DAHUA MAKES NO CLAIMS, AND DISCLAIMS ALL WARRANTIES AND CONDITIONS, WHETHER EXPRESS OR IMPLIED, WRITTEN OR ORAL, WITH RESPECT TO ANY PRODUCT’S ABILITY OR EFFECTIVENESS IN PREVENTING OR REDUCING THE RISK OF, OR DAMAGES RESULTING FROM, PROPERTY DAMAGE OR LOSS, THEFT, PERSONAL INJURY, OR DEATH.

Limitation of Liability. NEITHER DAHUA NOR ITS AFFILIATES WILL BE LIABLE FOR SPECIAL, PUNITIVE, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, MULTIPLE, OR OTHER INDIRECT DAMAGES, OR FOR LOSS OF PROFITS, LOSS OF DATA, LOSS OF USE DAMAGES, LOSS OF REVENUE OR PRODUCTION, LOSS OF GOODWILL, COST OF CAPITAL, COST OF SUBSTITUTE EQUIPMENT OR SERVICES, DOWNTIME COSTS, CUSTOMER CLAIMS, PROPERTY DAMAGE, THEFT, PERSONAL INJURY, OR DEATH, WHETHER BASED UPON WARRANTY, CONTRACT, TORT, STATUTE, STRICT LIABILITY, OR OTHERWISE, EVEN IF REASONABLY FORESEEABLE OR IF DAHUA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES. THE TOTAL AGGREGATE LIABILITY OF DAHUA AND ITS AFFILIATES FOR ALL CLAIMS UNDER THIS LIMITED HARDWARE WARRANTY IS LIMITED TO THE PRICE PAID BY DISTRIBUTOR FOR THE RELEVANT PRODUCT.

THE PRECEDING LIMITATIONS AND EXCLUSIONS WERE AN ESSENTIAL CONDITION IN SETTING PRODUCT PRICE. Some jurisdictions do not allow exclusion or limitation of implied warranties, limitation of incidental or consequential damages for certain consumer products, or limitation of liability for personal injury. To the extent such restrictions apply, the above limitations and exclusions will be applied to the maximum extent permitted by applicable law.

OTC (Over-the-Counter) Exchange Policy

During the first year of eligible warranty service for any defective Product, Dahua authorizes Distributor, in lieu of submitting the Product for warranty service, to take back the defective Product and provide Customer with a new “over-the-counter” same-model replacement (or if discontinued and unavailable, a materially equivalent model) from Distributor’s inventory. Distributor will receive a credit for the replacement; provided, that (a) Distributor requests the credit through the RMA process within the one-year exchange period, (b) Distributor returns the defective Product to Dahua within thirty (30) days of requesting the credit, and (c) Dahua, in its sole discretion, confirms the returned Product is actually defective (non-defective Products will be returned to Distributor). Distributor will use any issued credit to place an offsetting order to replenish its inventory. Note that the one-year exchange period runs concurrently with any applicable warranty period.

90-Day “No Questions Asked” Return Policy

Any Product resold by Distributor to a Dealer in a good faith transaction where the Product is returned to Distributor within ninety (90) days of purchase may be returned “no questions asked” to Dahua for a credit equal to the Product purchase price originally paid by Distributor. A credit will only be issued if Distributor requests the credit through the RMA process within the ninety (90) day return period and returns the Product to Dahua within thirty (30) days of requesting the credit. Note that the ninety (90) day return period runs concurrently with any applicable warranty period.

RMA Return Process

Step 1: Obtaining an RMA Number

Before Distributor submits a Product to Dahua for service or repair, Distributor must obtain an RMA number. Distributor may obtain an RMA number one of two ways:

Distributor may visit http://rmaus.dahuasecurity.com/ and fill out the online RMA Request Form. Distributor will need login credentials to access the website. If Distributor does not have login credentials, Distributor should contact its Dahua sales representative. Once the online RMA Request Form is submitted, an RMA number will be automatically generated.
Distributor may alternatively send an email to usa@dahuatech.com and request a copy of the RMA Request Form. Distributor must complete the form and return it via email to rma.usa@dahuatech.com to receive an RMA number (typically within one business day).
Please note that Dahua may require additional information in order to process certain returns. Also note that RMA numbers expire ninety (90) days after issuance. If an RMA number has expired, a new RMA number will need to be obtained.

Step 2: Shipping Back the Product

After obtaining an RMA number, Distributor will need to ship back the Product to Dahua. Any Product returned to Dahua must be properly packaged in its original packaging (or packaging providing the Product with protection equivalent to the original packaging) and sent via a reputable courier with package tracking services to the address communicated to Distributor in the RMA process. The RMA number must be clearly marked on the outside of the return shipment package. If the return shipment contains multiple packages, the RMA number must be clearly marked on the outside of each package. Distributor will be responsible for all shipping and handling costs for Product shipments to Dahua under any of the above warranties or return/exchange policies.

Step 3: Relax

Distributor will be notified of Dahua’s receipt of the Product, and Dahua will provide Distributor with regular status updates as to the repair progress. After repairs are completed, Dahua will ship the Product (or, as applicable, a replacement) back to Distributor. Dahua will be responsible for all shipping and handling costs for any shipments of repaired or replacement in-warranty Products to Distributor (or its designee). Dahua will provide Distributor with the shipment date and any tracking numbers. In certain situations a repair may not be possible, in which case Distributor will be promptly notified and provided with alternative options.

Out-of-Warranty Products

Dahua provides limited repair services for out-of-warranty and warranty-ineligible Products. Distributor may ship any such Product to Dahua and request a non-binding estimate for the cost of repair. Repair services will only be commenced upon Distributor’s authorization. If Distributor declines repair or does not provide authorization within fifteen (15) days from the date Dahua provides the estimate, Dahua will return ship the Product to Distributor, at Distributor’s expense. Distributor will be responsible for the actual cost of any authorized repair, including, without limitation, labor, components, and testing. Distributor will also be responsible for all applicable taxes and in- and outbound shipping and handling expenses. Dahua will suspend repair work and notify Distributor if Dahua determines that the actual repair cost will materially exceed the estimate, and in such case, repair work shall only resume upon Distributor’s authorization.